The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of and placement of an order on this site indicates your acceptance of these terms and conditions. Adelaide Bee Sanctuary reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering with Adelaide Bee Sanctuary you grant us the right to add your contact details to our database. From time to time, we may contact you about offers and products. You can easily be removed by contacting us at sabine@adelaidebeesanctuary.com.au and we will remove you from marketing communications.
We only sell and ship products within Australia. It is your responsibility to check the import regulations of your State. Exceptions are made for some international deliveries. Please, contact sabine@adelaidebeesanctuary.com.au to see, if possible, to ship to your country. International delivery rates will be quoted on order.
All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars.
Adelaide Bee Sanctuary makes every reasonable effort to present accurate information on our website however, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Adelaide Bee Sanctuary shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Adelaide Bee Sanctuary shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Adelaide Bee Sanctuary shall immediately issue a credit to your credit card account in the amount of the charge.
We have done our best to display as accurately as possible the colours and consistency of the products shown on this website. However, because the natural content of the products, colours and consistency may vary.
DELIVERY:
- We use Australia Post Registered Post service for most deliveries Australia wide.
- With the exception of bulky/heavy items all orders will be delivered according to Australia Post delivery routes and schedules. Please visit the freight forwarders website to access more specific delivery information.
- Please allow 3-10 working days for delivery of your order.
- Delivery charge is calculated charged by weight & dimensions
The delivery times provided by Adelaide Bee Sanctuary are estimates only. Adelaide Bee Sanctuary will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Adelaide Bee Sanctuary cannot be held responsible for incorrectly entered delivery addresses.
ADDRESS INFORMATION: Adelaide Bee Sanctuary cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Adelaide Bee Sanctuary immediately. We will attempt to update any incorrect order details, however due to the fast turnaround some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
RETURNS & REFUNDS: Adelaide Bee Sanctuary is committed to customer satisfaction and would like your online shopping experience with us to be as simple as possible. If you receive any full price merchandise that you are unhappy with for any reason, simply return it to us along with the invoice within 14 days of purchase, in the condition that you received it, and we will happily exchange or refund. Any seals opened or tampered with, will not be accepted for exchange or refunded.
* REFUNDS ARE NOT AVAILABLE FOR SALE ITEMS *
We recommend sending returns via registered post as we do not accept responsibility for lost items.
Please, refer to our Refund & Returns Policy for detailed information.