OVERVIEW
We make every effort to ensure that the quality of our products sold online reach you in the same condition they left our store. Whilst we provide secure packaging to protect our products, we take no responsibility for goods that are damaged in transit.
RETURNS
Returns must be initiated within 14 days of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Returned items must be in the original, saleable condition with packaging intact. If the product is damaged in any way that was not sustained in the manufacturing process, or you have initiated a return after 14 calendar days have passed, you will not be eligible for a refund.
Bees are exempt from being returned.
REFUNDS
If your order is received in a damaged state, with said damage sustained during the manufacturing process, and not related to damage incurred during transit; or incorrect products are supplied to you; or the products are recalled, we will provide you with a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING RETURNS
To return your product, you should mail your product to:
26 Morialta Lane, Norton Summit 5136 SA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOSS & DAMAGE
All risk of loss or damage to the goods passes to you (the customer) once goods are dispatched. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to the address it was dispatched from.
Australia Post/couriers will do their best to handle your order with care. However, given the perishable and fragile nature of your order and the fact that they may not have a fragile parcel service, Australia Post/couriers cannot take responsibility for products that may have been affected by temperatures and deliveries that have not met their delivery service standards.
For any questions or notices, please contact us at: sabine@adelaidebeesanctuary.com.au